Archive | September 29th, 2015

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Social Security Administration Processes 500 Millionth Call Through Modernized Phone System

On the morning of June 16, the U.S. Social Security Administration (SSA) processed its 500 millionth call through its Telephone System Replacement Program (TRSP)-driven modernized telecom system. It was a milestone for Social Security, which began the TSRP with Avaya in 2007 and just celebrated its 80th birthday in August. Social Security had long relied […]

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