Categorized | Unified Communications

Esna for Office 365: A Winning Combination

Web collaboration

For more than 25 years, Esna has developed enterprise software solutions that integrate communication and collaboration tools into the business applications that we use everyday to get work done. We boast a long history in this space, dating back to the 1990s when our products integrated with desktop applications in Windows 95 and Microsoft Outlook.

As the concept of cloud computing grew, Esna began embedding communications and collaboration within cloud-based applications such as Salesforce.com in 2005 and then Google Apps in 2008. In 2011 Microsoft introduced Office 365 to market. As this new cloud-based office suite gained momentum, we received requests from our customers and partners to extend the Esna-embedded communication and collaboration experience to Office 365.

Why Esna for Office 365?

At Esna, we believe people are living in the operating system of the future: the Web browser. That is, people are consuming their applications directly through a browser tab. Having said this, Esna enables people to live in the online version of Office 365, which many consider to be more effective, streamlined and easier to use. Users can still download and install Office on their PC or Mac, but we are focused on enabling all of the real-time communication functionalities that are typically not available within Office 365 via our intuitive, browser-based experience.

These kinds of functionalities can include escalating non real-time communications such as email and voicemail to real-time communications like phone, video or audio conferencing. Microsoft does a great job of providing this kind of functionality to organizations with an all-Microsoft infrastructure (e.g. if you use Skype for Business, formerly Lync). However, a majority of today’s market does not rely on a single vendor for both its applications and communications infrastructure.

chat inside of office docs

What the market is buying today is a combination of on-premise and hosted systems from a variety of best-in-class vendors. Esna’s solutions are ideal for these hybrid and mixed environments as they connect these disparate systems into one cohesive platform in a vendor-agnostic manner. This is how Esna helps bring communications and collaboration full circle.

The key technology used within Office 365 are Esna’s HTML5-based clients. Not only do they act as the tools that enable all of the abovementioned communication functionalities, they also offer users full-embedded HTML5 softphone functionality.

Esna offers all of this real-time functionality directly within the browser, meaning there is no desktop software to install. These capabilities are available directly through the browser or through browser admin panels; IT doesn’t have to set the user up with anything. Rather, users simply go to their browser and start consuming applications.

How Do I Know if Esna for Office 365 is the Right Fit for me?

Esna is an ideal solution for companies that want to retain communication and collaboration capabilities for their users as they move from on-premise Microsoft Exchange to Office 365. We provide a platform that helps these companies maintain this functionality within the browser without having to replace their existing communications infrastructure.

At Esna, we take great pride in being the first company to embed communication and collaboration tools in cloud applications. Over the years, we have garnered hundreds of thousands of users who now rely on Esna’s ability to integrate these functionalities within the browser. Of course, Esna’s integration capabilities are not limited to Office 365; because we integrate into the browser, we can work within multiple cloud applications and on virtually every Web page.

It’s our technological capabilities as well as our reputation as a trusted provider of quality embedded communication and collaboration solutions that have made Esna a go-to source for enterprises’ collaboration needs. Regardless of what platform they currently use, we take pride in being our customers’ ally by meeting them where they are at and helping find a solution together.

This article originally appeared on the Esna blog.

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